Read what clients and families wrote, in their own words.
These are letters clients and families wrote to Unity Aid. They are published in full, so anyone choosing a provider can hear it first hand.
A client of five and a half years wrote this to Malihe Amini, and it is published in full. It says more about the day to day than any summary would.
Dear Malihe,
I wish you the greatest success in your new venture, Unity Aid!
In the 5 ½ years I have been associated with you as a client; you have always provided me with instant care and support.
The section you were in charge of ran efficiently, so there was hardly a need to contact you directly. Whenever I needed help, you attended to my problems immediately and solved them for me. On the few occasions you were not available, you got back to me as soon as possible. Thanks to your ability, carers and timetables worked well, and they had a caring and supportive role toward clients. As a result of your attitude, I received person‑centred support with care and dedication. I wish you success in your new venture, Unity Aid, Malihe, and I am sure that with your competence you will achieve your ambition to develop an excellent company!
All the best,
Warm regards,
J. Hills
Person‑centred Support
Two letters, published in full as they were sent. More are added here as clients and families send them.
Dear Malihe,
I wish you the greatest success in your new venture, Unity Aid!
In the 5 ½ years I have been associated with you as a client; you have always provided me with instant care and support. The section you were in charge of ran efficiently, so there was hardly a need to contact you directly. Whenever I needed help, you attended to my problems immediately and solved them for me. On the few occasions you were not available, you got back to me as soon as possible.
Thanks to your ability, carers and timetables worked well, and they had a caring and supportive role toward clients. As a result of your attitude, I received person‑centred support with care and dedication.
I wish you success in your new venture, Unity Aid, Malihe, and I am sure that with your competence you will achieve your ambition to develop an excellent company!
J. Hills
Person‑centred Support
Dear Malihe,
Thank you for all that you have done for Dad and the family.
No matter how big or small our requests were you always managed to help find a solution.
May every kindness you share with the world find its way back to you. You never, not once made me feel that I could not call and ask for help.
You never complained, made me feel bad but simply, some how always come back with a solution that was best for dad.
You are very pleasant, caring and considerate of your clients and their family.
Your Kindness is a bless to all those around you.
Your support has been truly appreciated by us all.
Erro, Family member
In-Home Supports
Our team is here to listen, answer your questions and help you find the right support.
Four things come up in the letters above and in most first phone calls.
/001
Calls returned quickly, and problems dealt with straight away.
/002
Carers and timetables that worked, week after week.
/003
Requests answered with something that suited the person.
/004
Person-centred support, given with care and dedication.
A compliment, a suggestion or a complaint all reach the same team, and all three are welcome. Speaking up is safe, and the support you receive stays exactly the same.
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