Your rights, your responsibilities, and what each one looks like in practice.
Written in plain words, because a right you cannot read is not much use. If anything here is unclear, ask and someone will go through it with you.
These hold whichever support you receive, and they hold from the first conversation onwards.
/001
You have the right to choose the support you receive, and to change your mind about it.
/002
You have the right to be treated with respect, whatever the support is.
/003
You have the right to have your information kept private and used only to arrange your support.
/004
You have the right to be safe, and to say so when something does not feel right.
/005
You have the right to information you can actually understand, in a form that suits you.
/006
You have the right to a say in who supports you, and to ask for someone else.
/007
You have the right to do things your own way, including the things that take you longer.
/008
You have the right to raise a concern without it affecting the support you receive.
Four, and none of them is a warning. They are the things that make the support work at your end.
Treat the people who support you the way you would want to be treated.
Give reasonable notice when a visit needs to move or be cancelled.
Tell us when something changes, so the support can change with it.
Let us know about anything at home a worker should be aware of.
A right that lives only on this page is a statement. These are the pages where each one is carried out, and what to do if it is not.
Say so. It can be to your worker, to the office, or in writing without your name on it. None of them changes the support you receive.
/001
Tell your worker, or call the office
/002
Or use the form on Feedback and Complaints
/003
Or send it without your name on it
/004
You are told what happened about it
Call or email and someone will go through it with you, in whatever form suits you best.
Have an enquiry or want to learn more? Our team is here to provide answers and guidance. Just complete the form and we’ll get back to you quickly.
