Compliments, suggestions and complaints are all welcome.
You can send any of them without giving your name, and raising something will never affect the support you receive.
The same four steps every time, whether it is a compliment or a complaint, and whether or not you give your name.
/001
Every piece of feedback is written down the day it arrives, whether it came by form, phone or in person.
/002
Someone confirms it has been received within two business days, unless it was sent anonymously and left no way to reply.
/003
The Operational Manager reviews it, speaks to the people involved and works out what happened.
/004
You are told what was found and what changed because of it. Raising something never affects the support you receive.
Four separate routes rather than one form with a dropdown, so nobody has to work out which box their situation belongs in.
Pick whichever suits you. The anonymous one asks for nothing that identifies you.
You can go to any of these at any time, and you do not have to come to Unity Aid first. They are independent of us.
Takes complaints about an NDIS provider, worker or support.
Takes complaints about aged care and support at home.
Takes complaints and feedback about veteran services.
Some things are easier said out loud. Call and ask for the Operational Manager, or write to the address below.
Have an enquiry or want to learn more? Our team is here to provide answers and guidance. Just complete the form and we’ll get back to you quickly.
