Last Updated: November 2025

Terms & Conditions

Welcome to Unity Aid. We are a registered NDIS provider, and our goal is to support our participants with respect, dignity, and safety.
By using our website or services, you agree to the following Terms and Conditions.

Our Commitment to You

We follow:

  • The NDIS Practice Standards
  • The NDIS Code of Conduct
  • All relevant Australian laws and regulations

We provide services that support your independence, wellbeing, and choice.

Your Rights

As a client, visitor, or participant, you have the right to:

  • Be treated with dignity and respect
  • Make your own decisions
  • Ask questions about our services
  • Access your own information
  • Provide feedback or make a complaint without fear

Your Responsibilities

We kindly ask that you:

  • Use our website and services respectfully
  • Provide accurate information when required
  • Treat staff, other participants, and property respectfully
  • Follow safety instructions and policies while using our services

Payments and Service Agreements

All services require a signed NDIS Service Agreement before commencement.
Billing may be:

  • Through your NDIS Plan Manager
  • Through the NDIS Portal (Agency-managed)
  • Directly (Self-managed participants)

No payments will be requested without your consent.

Cancellation Policy

Cancellations follow NDIS pricing arrangements and rules.
If less than the required notice is provided, cancellation charges may apply.
Please refer to NDIS Pricing guide line:

Changes to Services

We may update programs, schedules, or pricing based on NDIS updates or operational needs.
You will always be informed in advance.

Website Use

You agree not to:

  • Copy our content
  • Send harmful or abusive messages
  • Attempt to damage or misuse the website

Ending Services

Either you or we may end a service agreement by following the NDIS-required notice period.
Participants will receive support with transitioning if needed.

Contact Us

If you have any concerns or questions, please contact us — we are here to help.

Get Support

Whether you have a question or want guidance with your NDIS plan, our friendly team is here to help. Fill out the form below and we’ll get back to you promptly.

Enquire Now

Have an enquiry or want to learn more? Our team is here to provide answers and guidance. Just complete the form and we’ll get back to you quickly.