Last Updated: November 2025

Privacy Policy

Your privacy is important to us. We collect and protect your information in line with:

The Privacy Act 1988
The Australian Privacy Principles
The NDIS Practice Standards
The NDIS Code of Conduct

What Information We Collect

We may collect:

Your name and contact details
Your NDIS number and plan details (if relevant)
Medical or support information only when needed for service delivery
Website browsing information (cookies and analytics)

Why We Collect Information

We collect information to:

Provide safe and appropriate supports
Communicate with you
Improve our services and website
Meet NDIS reporting and compliance requirements

We will never collect more than we need.

How We Store and Protect Information

Your information is stored securely and may be kept digitally or in locked files.
We use safe systems to protect your information from:

Loss
Misuse
Unauthorised access

Sharing Information

We only share information when:

You give written consent
It is required by the NDIS or law
It is needed for your safety or the safety of others

We never sell or trade data.

Your Rights

You have the right to:

Access your personal information
Request corrections
Withdraw consent at any time
Make a privacy complaint

Cookies and Website Data

This website may use cookies to improve user experience. You can disable cookies in your browser if you prefer.

Complaints or Questions

If you have a privacy concern, please contact us first.
If the issue cannot be resolved, you may contact:

Office of the Australian Information Commissioner (OAIC)
NDIS Quality and Safeguards Commission